Changes, cancellations and returns
Modifying or cancelling orders
You can cancel or make any changes to previously submitted orders, including the delivery day or time, right up until your order cut-off time, without incurring any cancellation fees.
Once you have placed an order you can modify it via the ‘past orders’ option in the menu and selecting the appropriate order. This option only appears once you have placed at least one order.
By modifying your order, you may lose your existing delivery or collection reservation or special prices (if changes occur across catalogue weeks). Once you do modify your order, you must check out again, or you won’t receive your order.
Cancelling or changing an order after cut-off
If you wish to cancel your order after the order cut-off time please contact us on [email protected] .Any orders cancelled after order cut-off time may incur a $20 cancellation fee.
Out of stock items & product substitutions
If a product is unavailable, we’ll let you know by email. If you have chosen to allow substitutions, we’ll choose a similar item that is either a different size of the same product or a different brand. If we substitute any item you’ll be charged the lower of the original or the substitute price. When an item is out of stock you won’t be charged for that item.
There are some products we can’t substitute, such as alcohol, cigarettes and baby formula. This is because these products are specifically chosen by customers based on personal tastes & preferences and therefore aren’t appropriate to substitute.
You can change whether you received substitutions or not at the last stage of the checkout process.
If an item you have ordered is missing from your delivery, and is not listed as out of stock on your delivery invoice, please Contact us.
If you have any queries about your credit card charge please contact us on [email protected] Online credit card order cancellations or refunds will be processed on the next business day in accordance with your bank handling time.
Returns Damaged items
Your satisfaction is our primary concern. If you receive a damaged item, you can return it to your Customer Service Representative during delivery, or contact us. We can provide a refund or credit your account. You’ll be given the option to spend credits on future orders as you check out.